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#RealLifeStories: Emergency calling for Tony

Read how Bosch UK associate Tony Shepherd, gives his time to the London Ambulance Service as a volunteer emergency responder.


To see Tony’s and his colleagues on duty, follow the link for the official LAS YouTube channel here.

As Protection Security Officer of Bosch UK, Tony Shepherd is responsible for the day-to-day security of people and assets, a role with huge variety and responsibility.


You might think with a job where ‘no two days are the same’ Tony would yearn for a slower pace of life away from work – well that’s certainly not the case. Six years ago Tony volunteered to become a First Responder for the London Ambulance Service (LAS), committing himself to a minimum of 16 hours per month.

As a former military policeman and member of the RAF Mountain Rescue, Tony was a first aider with hands-on medical experience, making him a perfect candidate for this incredible, life-saving volunteer service.

Since joining, Tony has gained further qualifications including:

  • First Person on Scene – Intermediate
  • Use of Drugs
  • Safeguarding
  • Airway Management
  • Usage of an Automated External Defibrillator (AED)

He’s also a Member of the Faculty of Pre-Hospital Medicine and holds instructor qualifications in all of these subjects, which is put to good use by the service.


Once an emergency call has been answered, Tony and his colleagues are targeted with getting to the scene within eight minutes. Tony told us: “There’s no such thing as a typical incident. Like the 999 programmes you see on TV, we can find ourselves first on scene at a major road traffic collision, where we’re straight to work treating people or it might be a house fire where we can’t do anything medically until the fire service arrive and bring people out. There are also occasions when a caller might describe an injury as a minor laceration and you find yourself treating the victim of a major assault at what has actually become a crime scene.”

Carrying on his duties, Tony also delivered CPR and AED workshops to associates throughout 2017. These thought-provoking sessions gave associates a taste of what Tony does on a regular basis and provided them with some potentially life-saving skills!

Tony described one memorable shift: “One evening I was sent to two separate cardiac arrests, one after the other. Happily, I was able to bring both of them back and they survived, which to me was a miracle.”