Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48Icon--info-i-black-48x48Icon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48share-circle1Icon--share-black-48x48Icon--shopping-cart-black-48x48Icon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist

This website uses cookies for reasons of functionality, convenience, and statistics. You can change this setting at any time by clicking on “Change settings.” If you consent to this use of cookies, in accordance with our cookies policy please click “Yes, I agree.”

Alt Tag

Global Service Owner – User Support Services

Global Service Owner – User Support Services

Global Service Owner – User Support Services

Bosch Service Solutions | Liverpool

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Success Stories don’t just happen. They are made.

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 25 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our growing unit in Liverpool we are looking for a highly qualified Global Service Owner with responsibility for designing and delivering Application Services to the business (internal) or customer (external) within agreed service levels.

Your responsibilities:

  • Global responsibility of Bosch Service Solutions User Support Service with respect to processes, tools and functional steering of local IT Service Analyst’s
  • To give direction and motivate local IT teams to deliver on overall goals and strategies and perform continuous improvement
  • Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
  • Develop policies and procedures that outline how problems are identified, documented, assigned and corrected.
  • Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems
  • Identify and evaluate risks and participate in mitigation and control activities
  • Ensure proper training for staff and managers to ensure that everyone performs adequately in their respective roles
  • Ensure compliance with quality and process standards (e.g. legal)
  • Coordinate the identification, assessment and communication of operational risks and report on change activities
  • Monitor incident trends and anticipate potential problems for proactive resolution

What distinguishes you:

  • Demonstrated progressive experience in the functional management of a technical support teams
  • Profound experience in IT Service Management (ITIL)
  • Service specific technical knowledge, communication, coordination and organizational skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Exceptional analytical capabilities, communication skills and intercultural competence

Make it happen

Send an up to date CV and covering letter explaining how you meet the criteria for this role. Please provide examples. Send your application to SOGB.recruitment@uk.bosch.com