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Global Service Owner - Applications

Global Service Owner - Applications

Global Service Owner - Applications

Bosch Service Solutions | Liverpool

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Success Stories don’t just happen. They are made.

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 25 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our growing unit in Liverpool we are looking for a highly qualified Global Service Owner with responsibility for designing and delivering Application Services to the business (internal) or customer (external) within agreed service levels.

Your responsibilities:

  • Global responsibility of Bosch Service Solutions established Applications (Ticketing-, E-Mail response management-, Social Media, optical character recognition services and more)
  • To give direction and motivate support teams (VGT – virtual global teams) to deliver on overall goals and strategies and perform continuous improvement and changes within the scope of these applications
  • Monitor application service costs and plan budget and measure availability and performance
  • Develop and optimize standards and procedures; define the technology and service roadmap
  • Represent the service from a technical perspective to connected Service Owner (e.g. raise awareness about new features and functionalities)
  • Identify and evaluate service risks and participate in mitigation and control activities
  • Ensure proper training for staff and managers to ensure that everyone performs adequately in their respective roles
  • Ensure compliance with quality and process standards (e.g. legal)
  • Coordinate the identification, assessment and communication of operational risks and report on change activities
  • Post implementation reviews, especially in the case of failed or partially failed implementations

What distinguishes you:

  • Bachelor’s degree in related field, or equivalent work experience.
  • Several years of experience in IT service management, software engineering and/or solutions development or other related area
  • Several years of professional experiences in project management and leadership
  • Broad knowledge of applications in the contact centre environment
  • Consulting capabilities to transform IT requirements into actionable measures
  • Service specific technical knowledge, communication, coordination and organizational skills
  • Deep understanding of risk evaluation and impact in IT environments for change activities
  • Profound experiences in leading people (virtual/local)
  • Exceptional analytical capabilities, communication skills and intercultural competence

Make it happen

Send an up to date CV and covering letter explaining how you meet the criteria for this role. Please provide examples. Send your application to SOGB.recruitment@uk.bosch.com