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Customer Service Advisor

Please Quote: CSA

Customer Service Advisor

Focus on your future with Worcester, Bosch Group, the market leading heating technologies brand. Synonymous with innovation, engineering excellence and award winning product quality. This role will give you an opportunity to become part of our 'World Class' Customer Service team.

Key Deliverables:

  • To offer exceptional customer service
  • To promote a lasting professional image of the company
  • Handling all relevant customer interactions via phone or email
  • Creating and maintaining customer records
  • Booking Engineer appointments
  • Resolving customer queries and complaints
  • Providing technical advice including front line troubleshooting

We offer a robust training package for our new starters in order to help you learn about the best way to support our customers.

Profile:

  • You will have strong customer service skills
  • You will have excellent communication skills to support our customer
  • You will have a flexible mindset with an ability to work an alternating shift pattern (this includes weekends and bank holidays on a rotational basis)
  • You will be reliable, highly motivated and capable of working to and achieving targets under pressure
  • You will have good numeric and written skills


Make it happen

Interested?
To apply please send your CV and cover letter to: jobs.worcester@uk.bosch.com
Please quote: CSA in the subject header of the email
Candidates must have eligibility to work in the UK