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Customer Quality & Warranty Manager - Electrical

Reference Code: CQWME

Customer Quality & Warranty Manager - Electrical

Robert Bosch Ltd. | Bosch Warwick Technology Centre | Coventry | Reference Code: CQWME

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

The position of Customer Quality & Warranty Manager requires an individual to lead the customer quality interface between JLR Electrical Centre of Competence (CoC) and corresponding Bosch Chassis Controls (CC) & Car Multimedia (CM) divisions. They will be responsible for all aspects of Quality & Warranty transformation, interfacing between sales, quality and engineering organizations of both companies to jointly define and deliver quality transformation projects required to close the gap to quality performance targets. Manage status & KPI reporting, as well as customer escalations. Drive proactive measures to identify emerging quality concerns.

Success Stories don’t just happen. They are made.

Your contribution to something big

Operational

  • Man-Mapping customer quality org. including stakeholder analysis & customer satisfaction assessment
  • Act as the first point of customer contact for Launch, Plant and Field quality and warranty related business, triage new customer requests / complaints, check the plausibility of data before deciding on appropriate action in conjunction with the customer and Bosch quality teams
  • Maintain an accurate quality issues list, work with customer and Bosch divisional quality teams (QMC) to ensure issue owners, standard problem definitions and 8D progress status is available at agreed frequency
  • Jointly identify & ensure the delivery of Bosch quality & warranty projects required to reach target state
  • Jointly identify & ensure the delivery of customer quality & warranty improvement projects required to reach target state, for ‘no trouble found’ and customer related failures
  • Managing return part process including claims handling, IQIS registration & 8D results
  • Consulting, documentation and training of customer and regional specific processes (provide expert knowledge on JLR quality and warranty processes to the Bosch Divisions (GB))
  • Manage sorting actions for plant quality escapes i.e. 0-km & self-complaints
  • Support warranty / campaign cost analysis, negotiation & payments
  • Support the planning & preparation for senior quality management meetings including Quality Summit and A/ B Panel
  • Lead the planning & preparation for senior quality management meetings including Quality Governance and Supplier Quality Review
  • Support the GCT / RCT and EO/SO teams regarding quality & warranty topics (e.g. acquisition phase, MBM, global network, customer requirements)
  • Manage the intelligent quality management (iQM) process to ensure target state is reached, utilising JLR and Bosch team members to complete the necessary 8D actions
  • Support the maintenance of the JLR-Q plant quality process and KPI
  • Prepare & develop specific customer reporting (e.g. 0-mileage / field / launch report, delta warranty decision, specific target reporting)
  • Ensure the correct operation of the 0km and field returns relating to JLR overseas operations in Brazil, India, China, Austria and Slovakia.

Strategic

  • Lead the development of the quality improvement strategy for the Electrical CoC, ensure alignment with the customer and internal Bosch divisional stakeholders
  • Ensure the annual SQW headcount planning activity is aligned with the CC and CM QMC organisations prior to business plan submission, to ensure customer-specific quality activities are resourced appropriately
  • Define & plan launch support activities according to JL/SQW & CDQ 0308 process description
  • Support the Bosch Front Desk Engineering (FDE) team to investigate emerging regional quality issues
  • Drive proactive use of customer data throughout the vehicle lifecycle to provide early warning of Bosch quality defects, i.e. DTC reduction, NFF analytics, FIELD claims alert, etc.

What distinguishes you

Essential

  • Degree in an engineering discipline
  • Quality & warranty management (Field / Plant / Launch / Engineering)
  • 8D problem solving experience
  • Analysis and interpretation of field warranty data
  • Customer projects & process management
  • Process engineering / continuous improvement (CIP)
  • Solid IT skills including core abilities with Microsoft Office software, in particular with Excel and use of pivot tables and graphs, and with PowerPoint
  • Effective presentation skills
  • Valid driving license
  • Willingness to travel to Bosch & customer locations when required (UK, Europe)
  • Self-motivated, driven with a strong analytical mindset
  • Able to work under pressure and minimum supervision
  • Willing to work individually and as part of a team
  • Disciplined and organized, inquisitive and willing to learn
  • Good communication skills across all seniority levels, both internally and externally
  • Pro-active mindset to solve potential warranty concern

Desirable

  • Project management qualifications (PMI, Agile)
  • Problem Solving in 8D, Six Sigma
  • Electrical systems, components, application, calibration (Restraints, Camera, Radar, Infotainment, Automated Driving)
  • Automotive systems engineering covering mechanical, hydraulic, electrical & electronic domains
  • Software quality management incl. ASPICE
  • Data mining & analytics tools and techniques
  • Automotive systems diagnostics
  • German language skills

Make it happen

Please send your CV and Covering Letter to mailto:opportunities.denham@uk.bosch.com quoting the reference number - CQWME