This is a move that goes one step beyond Bosch’s own annual network audit, which sets high standards for its workshops.

John Fingleton, OFT Chief Executive, commented on the approval, “This is good news for consumers seeking car repair services. Consumers can be confident that where
they see an OFT approved code logo they will receive a high standard of service and will be treated fairly if problems should arise.”

Consumers will be able to look for the BCS / OFT approved logo when taking their car to the garage, in order to benefit from all that the code stands for. This includes:

• A requirement to provide clear pre-contractual information including completion times, the offer of a written estimate that includes the cost of parts, labour, any other costs or services and VAT
• Cancellation rights exceeding those available at law
• Guarantees on the work carried out (parts and labour)
• A requirement for Bosch Car Service members not to recommend or carry out work which is unnecessary or unnecessarily expensive
• Formal procedures for dealing with consumer complaints with a free conciliation service if a member’s own complaints procedure does not resolve an issue
• An independent redress scheme (arbitration)
• Regular anonymous visits / mystery shops to test the technical and customer handling skills of the BCS network plus annual audits to ensure the code is adhered to
• An independent disciplinary review panel to ensure that the disciplinary procedures deal effectively with instances of non-compliance

Launched in 2003, the Bosch Car Service programme has enabled independent garages to enhance and extend their service offering, and develop their business by investing in the very latest Bosch diagnostic equipment, as well as offering a range of technical support and up-to-date service training. Now with just under 400 members, the group continues to go from strength to strength, providing its customers with a service that is second to none.

Howard Price, Technical Service Manager, said, “Not only is this a great achievement for the BCS network, it’s also good news for the consumer, who can be confident that where they see the OFT approved logo, they will receive a high standard
of service. I am extremely proud of our workshops and the commitment they have shown to the OFT Consumer Codes Approval Scheme. It is only through initiatives such as this that the image of the car servicing sector is going to improve, and Bosch is pleased to be leading the way.”